Shipping Policy
At Lunarisy, we understand that receiving your lighting order in a timely and undamaged condition is essential. This shipping policy outlines our procedures for processing, packaging, and delivering your purchases, ensuring transparency and peace of mind for every customer.
Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your payment confirmation. Once your order is processed, we will send you a confirmation email with a tracking number, allowing you to monitor your shipment every step of the way. Please note that custom or made-to-order lighting items (such as handcrafted resin table lamps) may have a longer processing time of 3-5 business days, as they are crafted specifically for you.
Shipping Methods & Delivery Times
We partner with reliable global shipping carriers to deliver your lighting products to over 100 countries worldwide. Delivery times vary based on your location and the shipping method selected at checkout:
- Standard Shipping: Available for all locations, with delivery typically taking 7-14 business days from the date of dispatch. This is our most affordable shipping option, ideal for non-urgent orders.
- Express Shipping: For faster delivery (5-7 business days), available at an additional cost. Express shipping is recommended for time-sensitive orders or fragile items that you wish to receive quickly.
Shipping Costs
Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery location. We offer free standard shipping on all orders over $150, as a thank you to our valued customers. For orders under $150, standard shipping rates start at $9.99, while express shipping rates start at $24.99. Please note that oversized items (such as large wall sconces or floor lamps) may incur additional shipping fees, which will be clearly displayed at checkout.
Packaging For Lighting Products
Lighting items are fragile by nature, so we take extra care to package every order to prevent damage during transit. Our packaging process includes:
- Custom-fitted foam inserts for delicate components (such as glass lamp shades, LED bulbs, and marble fixtures)
- Double-walled cardboard boxes for added protection
- Shock-absorbent wrapping for metal and resin parts
- Clear labeling to alert carriers to handle the package with care
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package via our carrier’s website. Tracking information may take up to 24 hours to update after dispatch, so please check back if you do not see updates immediately. If your tracking information shows no movement for more than 5 business days, please contact our customer service team for assistance.
International Shipping Notes
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs office. Lunarisy has no control over these charges, which vary by location and are not included in your order total or shipping costs. We recommend checking with your local customs office for more information on potential fees before placing your order.
If you have any questions about our shipping policy, please contact our customer service team at [email protected]—we are happy to clarify any details and ensure your lighting order arrives safely and on time.